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Mask Policy Update – June 2021

 

To Our Amazing AZPetVet Family:
We know that the COVID-19 pandemic has been difficult to navigate, and we are excited to see movement towards a return to a sense of normalcy. As always, the health and safety of your family and pets as well as our team members is our highest priority, and we remain dedicated to providing your with WOW service.

Our Mask Policy Update – June 2021:
– If you are fully vaccinated, masks are recommended but optional.
– If you are not vaccinated, masks are required.

At this time our staff will continue to wear masks for the comfort and support of unvaccinated individuals. Thank you!

Mask Policy Update: 3/31/2021

MASK POLICY UPDATE: Recently, the Governor issued an Executive Order that lifted the state-wide mandate for masks. The order also encouraged businesses to follow CDC guidelines for their employees and patrons, which currently recommend wearing masks at this time to continue to help prevent the spread of COVID-19. While we respect everyone’s personal choices surrounding this matter, the nature of our jobs require that we work in close proximity of each other and our clients; therefore believe it is in the best interest of our business to follow CDC guidelines and continue wearing masks for the time being. We will revisit this policy once we have more time and information to evaluate the impact the executive order has on our community. In the meantime, we simply ask that while you are providing us the privilege of helping to ensure the health and wellbeing of your pet, that you also respect our masking policy.

We understand that this has been a trying time for all involved, and we are ready to get back to normal as soon as possible! We’re working hard to create processes that will allow us to do so, and are confident that within a short time we will return to normal if we all work together. We are very excited to see your smiling faces again soon! Thank you for your continued support.

An Important Update: 12/16/2020

To Our Amazing AZPetVet Clients:

The health and safety of your family and pets, as well as our team members is our highest priority. As always, we are dedicated to providing you with great service and care that you have come to expect from our hospitals. Our efforts to keep everyone safe and prevent the spread of COVID-19 includes:

SERVICE PROTOCOLS: 

  • CURBSIDE APPOINTMENTS – ALL NON-CRITICAL APPOINTMENTS: In almost all situations we will be providing curbside appointments. When you arrive for your appointment, please remain in your car and call or text our practice on your cell phone. Please note, the hospital’s text number is different from the phone line. To verify the text number, feel free to give us a call. We will walk you through what that process will look like for both you and your pet. Please limit the number of people at your veterinary appointments to one person if possible. We ask that our clients join us in wearing masks during all contact with our medical team including outdoors.
  • FOOD OR MEDICATION PICKUP: Please contact us to request any needed refills on medications or food. If you are picking up food or medications, please call when you arrive, and we will deliver these items directly to your car. We ask that our clients join us in wearing masks during all contact with our medical team. You may also request refills on medication or food through our online pharmacy and have them shipped right to your door; you can find a link on all of our hospital websites.

CLEANING/SAFETY PROTOCOLS:

  • Our team members continue to follow the highest standard of cleaning and disinfecting within the hospital, as well as specific hygiene protocols throughout their shifts. Employees are not reporting to work if they are experiencing any illness or respiratory symptoms and are following their doctor’s recommendations for medical care and quarantine.


Continued Precautions

Our team members will be wearing masks when interacting with any clients or fellow team members. Our smiles are still underneath though! We ask that our clients join us in wearing masks during all contact with our medical team.

We continue to advise any team members who have a fever or are experiencing any illness or symptoms to stay home. We ask that our clients continue to do this as well.

We sincerely appreciate how supportive you have been as we navigate through this pandemic together. Please do not hesitate to reach out to any of our hospitals with any questions or concerns you may have. We are here to support the health and safety of your family and pets!

Sincerely,

The AZPetVet Family of Animal Hospitals

An Important Update: 6/8/2020

To Our Wonderful AZPetVet Clients:

We want to thank you for being patient as we all navigate the uncertainty of the Covid-19 pandemic. Our practices have been following recommendations from the CDC and the local health department closely to reduce risks of exposure to our clients, our team, and our community. Like you, our goal is to get back to normal as quickly and safely as possible. While we are excited to start our slow return to normal, we are still taking precautions.

Below is an outline of some upcoming positive changes we will be implementing in the coming weeks. Ultimately, we want you to feel comfortable; if any accommodation is needed, please let us know and we will do our best.

Update to Curbside Process in the Coming Weeks:

  • We will adjust our curbside appointment in the coming weeks to meet clients in the lobby on a limited basis.
  • We will continue to ask that you call when you arrive for your appointment. When we are ready to start your pet’s exam, we will have you meet one of our team members, who will escort your fur-baby into our treatment area to perform the exam.
  • We will then continue the consultation over the phone or via telemedicine while you wait in your vehicle or at home.
  • If you arrive to pick up food or medication, please continue to call us when you get here. We will take payment over the phone and then invite you into the lobby where we will have everything you need ready to go.

If you would prefer to not go into the lobby or need further options from us due to COVID exposure, car A\C issues, or anything else, please don’t hesitate to let one of our team members know when scheduling your appointment. We will make sure we find a way to take care of your pet’s needs.

Continued Precautions

  • Our team members will be wearing masks when interacting with any clients or fellow team members. Our smiles are still underneath though! When coming in for your appointment, we encourage you to wear one as well for further protection.
  • We will continue to advise that if any of our team members has a fever or is experiencing any illness or symptoms, or if they or someone they know has recently tested positive for COVID, that they stay home. We ask that our clients continue to do this as well.

We hope that soon we will be able to return to our exam rooms for consultations as we have done in the past, but we know that we aren’t quite there yet. We will continue to send out updates accordingly. We sincerely appreciate how supportive you have been as we navigate through this pandemic together.

Sincerely,

The AZPetVet Family of Animal Hospitals

An Important Update from AZPetVet – 3/20/2020

To our incredible family of AZPetVet clients:
The ongoing well-being of your family and pets is our highest priority. As the Coronavirus (COVID -19) continues to impact everyday life, we are dedicated to providing you with the same great service and care that you have come to expect from our hospitals, while also taking measures to keep our clients, patients and team members healthy and safe. We are doing everything that we can to prevent the spread of COVID-19 including:

CURBSIDE SERVICES:

  • ALL NON-CRITICAL APPOINTMENTS: In almost all situations we will be providing curbside appointments.  When you arrive for your appointment, please wait in your car and call our practice on your cell phone.  We will walk you through what that process will look like for both you and your pet. Please limit the number of people at your veterinary appointments to one person if possible.
  • FOOD OR MEDICATION PICKUP: Please contact us to request any needed refills on medications or food. If you are picking up food or medications, please call when you arrive, and we will deliver these items directly to your car. You may also request refills on medication or food through our online pharmacy; you can find a link on all of our hospital websites .

SCHEDULING:

Limiting appointment availability for healthy pets to ensure availability for our sick or critical cases for the next 30 days.

  • If you have a previously scheduled appointment for a non-critical surgery, a team member may reach out to reschedule your appointment. Any Free Vaccines for Life patient coming due for exam during this time will be extended 90 days from their annual due date to remain enrolled.

CLEANING/SAFETY PROTOCOLS:

  • Team members continue to follow highest standard of cleaning and disinfecting throughout the hospital. Employees are not reporting to work if they are experiencing any illness or respiratory symptoms and to follow their doctor’s recommendations for medical care and quarantine.

What can you do for your pets and family?

  • Make sure that you have enough food, supplies and medications available for your pets for the next month, but kindly refrain from stocking more.
  • If you are experiencing any symptoms or are quarantined and your pet needs veterinary care, we want to help.  Please call us to strategize the best course of action including the use of telemedicine.
  • With school, daycare and office closures we may run into scheduling challenges for both our clients and employees.  We ask for your patience should these situations cause any scheduling challenges.
  • Remember to follow CDC guidelines recommendation to help reduce the spread of the COVID-19.

Please do not hesitate to reach out to any of our hospitals with any questions or concerns you may have. We are here to support the health and safety of your family and pets!

Sincerely,

The AZPetVet Family of Animal Hospitals