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Joshua Kane Veterinary Technician Westbrook Animal Hospital
"I look forward to coming to work every day and working with the people that I work with. I love the growth opportunities."

Joshua Kane

Veterinary Technician Westbrook Animal Hospital

When did you know that you wanted to work with animals?

I’ve had a passion for animals since I was little. I started working as a kennel technician when I was 16 years old, and now it’s almost 11 years spent working with animals. I started from the bottom and worked my way up the chain. I’ve been with Westbrook for nearly four years.

If you had a friend that wanted to work at Westbrook or with AZPetVet, what would you tell them?

I would say that’s it’s a big growth opportunity, especially if you want to be in this field and have a passion for it. If you have that passion, this is the right place to be if you want to move up and grow.

What’s your favorite thing about the team you work with, and working here in general?

My favorite thing about the team is everybody’s different personalities. We all have our ups and downs, but everybody gets along, which is really important. We know each other very well, so we are able to manage and work around any issues. As far as Westbrook in general, I fell in love with it when I first moved out here back in 2013. I’ve been with Westbrook ever since.

What’s one thing on your bucket list that you haven’t done yet?

I’m a big reptile person. I love, love, love exotics, so I’ve always wanted to work in a reptile exhibit in the zoo. Even if it’s just volunteering. That’s one that I want to do while I’m here – volunteer at the Phoenix Zoo. I really should get on that!

Where’s a place you’ve never visited, but want to?

I’ve always wanted to go to Hawaii, or visit any country outside of the United States.

What keeps you excited about being part of the AZPetVet family?

For me, it’s the dedication to what I’m doing and the Westbrook culture. I look forward to coming to work every day and working with the people that I work with. I love the growth opportunities. Like everyone, I have my good days and bad days, but seeing the successful part of it all play out is special. I get to come in here every day, have personal conversations with clients and build long-term relationships. I’ve seen puppies from the beginning of their lives, all the way through to the end of their lives, which is very meaningful. Building those types of relationships with clients is my biggest joy.

Join Our Family

At AZPetVet our team is our family, the heart and soul of our organization. From our veterinarians to technicians, groomers and staff, we treat everyone with the golden rule. With a network of 20 hospitals

and growing, we are always looking for Doctors and team members with the right set of core values to join our family!

Krystal Holmgren Hospital Manager and CVT Animal Hospital at Anthem & Grooming
Krystal Holmgren Hospital Manager and CVT Animal Hospital at Anthem & Grooming

Family is extremely important to AZPetVet. We view ourselves as a family, more than a business. What does that mean to you? To me, with AZPetVet, the family perspective means we are there not just for the pets, but also their owners. We make sure that our clients feel this experience and understand that we want to help them help their pets. As far as the family feeling amongst the team members, I can reach out to anybody at any hospital and ask questions. I can go to any hospital to fill in and feel comfortable, and vice versa. Everybody is out there with their arms open, willing to help each other.

How does it feel with each hospital being independent, but still having a lot of the same systems because they are all part of the same group? What has been important is that the organization's core values are fundamental, but each hospital has their own additional core values that individualize each hospital. So going in I know the expectations - what is expected in terms of my actions, how I interact with clients, and how I build up and contribute to my hospital team.

How has being a part of AZPetVet and the way it's structured played into your personal career? I absolutely love it here! Here, I have moved up within two years to be a supervisor, have done multiple trainings for management positions and am working towards that. I have since become a certified technician and through that process was encouraged and helped by my teammates within the group. Their goal as an organization, as well as each hospital, is to build each team member up. So having someone behind me not just in my local hospital, but in the organization as a whole, lifting me up to help me grow as a person, has been huge.

Jennifer Yohe Territory Manager AZPetVet
Jennifer Yohe Territory Manager AZPetVet

What things over the past have been rewarding for you? I get excited when team members learn something new. For me, knowing that we have helped them do that makes me smile. Part of my job is to help team members shine. I like to let them make their own decisions, instead of being told exactly how to do things like some other corporate offices do. When you let people grow and give them opportunities, everyone wins.

How is AZPV different?  We work closely with our clients; they know we are going to help them provide the best quality care for their pets. Each pet patient is treated as an individual, and we design care and treatment plans around their unique needs. Plus, with our payment plan program, our pet parents are able to get the treatment for their pets when they need it without delay.

What keeps you here? The team. I love the team! The doctors, technicians, support staff...they're why I'm here. The love of what I do and who I get to do it with is what gets me up in the morning.

Life happens. It happens at work, home, and in all aspects of life. You have been here a long time, how does it all work together? The AZPetVet organization and individual hospital leadership is very supportive of our team members. We care for each other, and it is noticeable. When you are in the office, we all share a solid work ethic. And, when you need to be with your family, we want you to be there - we want our team members to have work/life balance.

Hannah Voigt Client Relationship Specialist Dobson Ranch Animal Hospital & Grooming
Hannah Voigt Client Relationship Specialist Dobson Ranch Animal Hospital & Grooming

You've been here for 10 years; can you talk about opportunities for someone who is just starting out? There is always room to grow. I started out as an assistant, and then cross-trained as a CRS. From there, I grew to technician, and now I am a supervisor. There is always room to grow and be a part of something. We've talked about me moving up more, and when the opportunity comes... you can move anywhere. If there is an opportunity at our group office, you can always advance there as well. No one's job or position is better than anyone else's...we are a team, we're a hospital and we do everything together. There is always opportunity for advancement if you want it.

What is the one thing that keeps you on this path? Truthfully, my team members. We have all been working together for eons. We don't have a high turnover if we didn't have it together, people probably would have left a long time ago. We've grown as a team, we've grown as a hospital, we've grown as a group, we've grown as a business, and it's just getting better as time goes on. The growth is exciting. Usually, I'm not one to embrace change, but this is change that's worth getting excited about!

Lisa Johnsen Veterinary Technician Goodyear Animal Hospital & Grooming
Lisa Johnsen Veterinary Technician Goodyear Animal Hospital & Grooming

What has influenced you to join and stay with the AZPetVet family? I really like the group as a whole and it provides amazing networking opportunities. Everyone works so well together within the individual hospitals and helps out at other hospitals within the group when needed. You also have the opportunity to train and learn from so many other people. As far as the way they treat the employees, they really show they are appreciative of you. There is a lot of room for advancement here and the support is amazing as you are trying to take your career to the next level.

If you met someone who was thinking about applying for a position as a tech with AZPetVet, what is the one question you would ask them? Picking just one is hard. I would definitely want to know "What are they looking for?” I would want them to expand on what they think is important as far as customer service is concerned and make sure they understand that WOW factor we look for. Overall, I just want to know that they have the strong work ethic and dedication that we believe in. Obviously you have to have a love for animals, but the dedication and ability to communicate is really important as well.

That is a good thing to ask them. Now, what is the thing you would want them to know about you, the group as a whole? The family atmosphere we have and the importance we hold to really treating each person that the walks through the door as an individual. We need to make sure that's something they can do. We're not a big corporation that treats our clients like they are all the same and have the same needs. Again, it would be important for us to make sure that they have the work ethic and dedication to do that.

Sean Farmer Certified Veterinary Technician Goodyear Animal Hospital & Grooming
Sean Farmer Certified Veterinary Technician Goodyear Animal Hospital & Grooming

What's your favorite thing about working with animals? Well, animals don't really have a voice, and by being here for them, and figuring out what is going on with their health, I can act as their voice. We're able to identify the problems, treat them, and help them get better. We're helping animals who can't help themselves.

Why did you join AZPetVet? Previously, I'd worked at a spay and neuter clinic while I was in school. While we cared for the animals, it had a more of an assembly line feeling - the connections were fleeting. I did two internships at AZPetVet, and it was like coming home. We just fit.

I like having the chance to get to know my pet patients, and the family environment of AZPetVet makes it even more special. Our patients are a part of our family, too, and we do everything we can to make sure they stay well and happy throughout their lives. It's true of our team members as well. We all genuinely care for one another, and I believe it shows in our work.

What's the most important thing for people to know about the organization? While it might sound a bit cheesy, it's our WOW Promise. When you first begin, you hear all about it, but as time passes, you really begin to live it. To go the extra mile. It's so important, because for every patient we see, we're also seeing an owner who may be worried, or scared. The WOW Promise is quite simply doing our very best every single day for our patients and pet parents.